Refund policy

 

Refund and Return Policy

Last Updated: October 2023 

Thank you for shopping at POMPOKII. We are committed to providing you with the highest quality products and ensuring your satisfaction. If for any reason you are not entirely satisfied with your purchase, we are here to help.

1. Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please follow these steps to initiate a return:

1.1 Contact Customer Support: Contact our Customer Support team at pompokiicomissions@gmail.com to request a return authorization. Please provide your order number, the item(s) you wish to return, and a brief description of the reason for the return. 

PLEASE INCLUDE SUBECT LINE AS THE FOLLOWING "RETURN REQUEST: ORDER #" ALL EMAILS WITHOUT IT WILL BE IGNORED.

1.2 Receive Return Authorization: Upon approval, you will receive a return authorization (RA) number and instructions on how to return your item(s). Do not return any items without an RA number.

1.3 Package Your Item(s): Carefully package the item(s) in their original condition and packaging, including all tags, certificates of authenticity, and accessories.

1.4 Ship Your Return: Send the package to the address provided with your RA number. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item sent, damaged item).

1.5 Inspection and Processing: Once we receive your return, our team will inspect the item(s) to ensure they meet the return criteria. We will process your return within 5-7 business days of receiving the item(s). If your return is approved, we will initiate a refund to your original payment method.

2. Refunds

If your return is approved, we will refund the purchase price (excluding shipping charges) to your original payment method. Please allow 5-7 business days for the refund to reflect on your account, depending on your payment provider's policies.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

4. Non-Returnable Items

The following items are non-returnable:

• Custom-made or personalized items.
• Items that have been worn, used, or altered.
• Items without their original packaging or tags.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team within 5 calendar days of receiving your order. We will provide instructions for returning the item or arranging for a replacement.

6. Contact Us

If you have any questions about our refund and return policy, please contact our Customer Support team at  pompokiicomissions@gmail.com 

Note: This refund and return policy is subject to change without prior notice. Please check our website for the most up-to-date policy.